Shipping policy
Processing Time
All orders are processed within 3-5 business days.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please note that during launches or high-demand periods, processing times may be slightly extended.
Shipping Rates & Delivery Times
Canada
• 3–7 business days
United States
• 5–10 business days
International
• 10–14 business days
Shipping rates are calculated at checkout based on your location.
Free Shipping
We offer free shipping on orders over $200 CAD (Canada only).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Customs, Duties & Import Taxes
International orders (including orders shipped to the United States) may be subject to customs duties, import taxes, brokerage fees, VAT, or other government-imposed charges once the shipment reaches the destination country.
These charges are determined by customs authorities and carriers in the destination country and are not controlled, collected, or influenced by ONA WEAR.
All customs duties, import taxes, brokerage fees, and related charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid at checkout.
These fees are typically assessed when a shipment crosses an international border and must be paid before the package can be released for delivery.
Refusal to pay customs duties, taxes, or other import-related charges does not cancel the order and does not qualify the customer for a full refund.
Customer Responsibility for Delivery
Once an order has been shipped, it is the customer’s responsibility to monitor the tracking information provided by the carrier and respond promptly to any requests related to delivery or customs clearance.
Depending on the destination country and carrier, a shipment may require:
- Payment of customs duties or taxes
- Additional information for customs clearance
- A delivery signature
- Collection from a local carrier facility, post office, or pickup location
If customs duties or additional charges are outstanding, the carrier may not be able to leave the package unattended or complete delivery until the required payment has been made.
ONA WEAR is not responsible for delays, non-delivery, returned shipments, or additional charges resulting from a customer’s failure to monitor tracking updates, respond to carrier notifications, provide requested information, or pay applicable customs and import fees.
Refused Shipments & Returned Packages
If a customer refuses delivery, declines to pay customs duties or taxes, fails to claim the package, provides an incorrect address, or otherwise causes the shipment to be returned to ONA WEAR, any refund issued will be reduced by all costs incurred by ONA WEAR.
These costs may include, but are not limited to:
Original shipping charges
Return shipping charges
Customs fees
Carrier fees
Brokerage fees
Administrative and processing costs
Because international return shipping costs can be significant and vary by carrier and destination, ONA WEAR reserves the right to deduct all applicable expenses from the refund amount.
Shipping charges are non-refundable.
Please note: ONA WEAR is unable to estimate, collect, or reimburse customs duties, import taxes, or other government-imposed fees charged by the destination country.
By placing an international order, the customer acknowledges and agrees to these terms.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, ONA WEAR is not responsible for lost or stolen packages. If you believe your package was stolen or delivered incorrectly, we recommend contacting the shipping carrier directly.
Contact
For any shipping-related questions, please contact us at: ona.wear.ca@gmail.com