Refund policy

Return & Refund Policy

We want you to love your purchase from ONA WEAR. If you are not completely satisfied, please review our return policy below.

Return Eligibility

Returns must be requested within 14 days of receiving your order.

To be eligible for a return, items must be:

- Unworn, unused, and unwashed
- In their original condition
- Free from stains, odors, makeup, perfume, deodorant marks, pet hair, or any other signs of wear
- Returned with all original tags attached
- Returned in the original packaging whenever possible

ONA WEAR reserves the right to refuse any return that does not meet these requirements.

Return Process

To request a return, please contact us at ona.wear.ca@gmail.com with your order number and reason for the return.

Returns must be approved by ONA WEAR before being sent back.

Items returned without prior approval may be refused and returned to the sender.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

ONA WEAR is not responsible for packages lost or damaged during return transit.

We strongly recommend using a tracked shipping service when returning any item.

International Returns

For orders shipped outside Canada, customers are responsible for all return shipping costs, customs charges, import fees, carrier fees, brokerage fees, taxes, and any other costs associated with returning the package.

Any expenses incurred by ONA WEAR as a result of an international return may be deducted from the refund amount.

Refused, Unclaimed, or Abandoned Shipments

If an order is refused, unclaimed, abandoned, returned due to an incorrect address, or returned because customs duties, import taxes, brokerage fees, or carrier charges were not paid, the order is not eligible for a full refund.

Any refund issued will be reduced by all costs incurred by ONA WEAR, including but not limited to:

Original shipping costs
Return shipping costs
Customs duties and taxes
Brokerage fees
Carrier fees
Administrative and processing costs

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at ona.wear.ca@gmail.com and include photographs of the issue.

Claims submitted after 48 hours may not be eligible for review.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

ONA WEAR reserves the right to refuse refunds that do not comply with this policy.

Contact

For all return and refund inquiries, please contact:

ona.wear.ca@gmail.com